I am appreciated to all On Clinic workers for their attention and care. Everything is on top level. Special thanks are due to Legostayeva Alyona Aleksandrovna for her professionalism and support. I had to undergo an unpleasant but necessary procedure - gastroscopy. Alyona Aleksandrovna conducted it quickly, supporting me all the time. After that, she gave me her opinion about the treatment. I felt better the very first day. I hope everything will be all right thanks to such wonderful doctors. I wish health to all clinic workers and thank you very much for your work.
Yelena
Odessa, 13.06.2020 Show answer
Evaluation:
Hello, Yelena. Thank you for your positive feedback and kind words about our specialists. We are glad that you highly appreciated the level of professionalism and of our doctor Legostayeva Alyona Aleksandrovna. Gastroscopy is an important instrument for diagnosis establishing without overstating it. Information the doctor receives is also of great value for the following treatment regimen. We are glad that the diagnostic procedure was in a comfortable environment. We are always ready to help when necessary. Stay healthy.
Service Quality Control Department
Hello! I did tests at the clinic, asked if they could send me an electronic copy, at the reception desk they said yes, but you just need to call the call center, they are responsible for this. By calling the phone, the operator told me that she would not be able to send them to me by e-mail, since it is not indicated on my card. I have to go to the clinic and indicate it! A strange organizational approach in a clinic that is not found in any city. Huge request to synchronize the actions of your staff and systems, if you value your customers and are interested in them coming to you more than once. Thanks! P.S. By the way, when filling out a feedback, an email address is required, why not add it to my account and send test results?
Victoria
Poltava, 04.06.2020 Show answer
Evaluation:
Good afternoon, Victoria. Thank you for the dialogue with the Quality Control Service. We would like to note that when visiting the clinic, each patient can leave actual contact information for communication with the clinic, including the email address. The patient's personal health information is confidential, so we cannot use postal addresses from any third party sources. Upon request, the result was sent to you according to an alternative option. We are always ready to help, we wish you health.
Service Quality Control Department
I visited the specialist Stankova Yelena Viktorovna, I would like to express my gratitude to this doctor, she is a real professional and master of her trade. She explained everything in clear and concrete terms, answered all my questions that caused my concern, conducted the required diagnostics and prescribed adequate and simple treatment.
Оlgа
Odessa, 21.05.2020 Show answer
Evaluation:
Hello, Оlgа. We are pleased that under our doctor’s care you could solve your problem that caused your concern. There are skilled and considerate specialists in our medical center who find an individual approach to each patient. And you could learn it first-hand. We are always ready to help when necessary. Stay healthy.
Service Quality Control Department
I went to “ON Clinic” to visit a gastroenterologist Irina Ivanovna Korotkevich. I was worried about stomach pains. The doctor prescribed me an examination - abdominal ultrasound, fiberoptic gastroduodenoscopy, and tests. After the examination, the doctor prescribed medication for me. At the moment I am still on treatment, but my health has improved, the acute pains are gone. I can recommend the clinic and the doctor as qualified specialists.
Julia
Poltava, 30.04.2020 Show answer
Evaluation:
Good afternoon, Julia. Thank you for your positive feedback and a high assessment of the professionalism of our doctor Irina Ivanovna Korotkevich. The specialists of “ON Clinic” have at their disposal modern equipment and a powerful material and technical base, which allows them to carry out diagnostic procedures and treatment as efficiently as possible. We will be glad to help everyone who applies for your recommendations. We wish you good health.
Service Quality Control Department
I want to say a big thank you to my doctor Natalya Zaichenko. Natalya Gennadievna is a professional of her craft! She is the best doctor I ever met!!! She is always polite, attentive, always finds words of support, sets for optimism and confidence in the victory over the disease. I have been ill with the diagnosis for three years and I am sure that only thanks to my doctor I live and feel well. May God grant you health, prosperity and all the best!!! Thank you for your smile and for making me healthy!!!
Natalya
Dnepr, 19.03.2020 Show answer
Evaluation:
Hello, Natalya. Thank you for your positive feedback and your trust. We agree with you, we employ only qualified specialists who are attentive to each patient. Also a good help for specialists is the powerful material and technical base of the clinics of our Network, which allows us to diagnose and treat using modern techniques in conditions comfortable for the patient. We are always ready to help when necessary and stay healthy!
Service Quality Control Department
I want to leave my feedback about my visit to the gastroenterologist, it was my first visit to the clinic. I visited a doctor before, but I still didn’t have any diagnosis, I was partially tested, and I thought that at this clinic there would be an opportunity to put in an IV and the doctor would prescribe medication, therefore I came to you as there are no such services in the previous clinic. The first thing I heard was why I came and why I visited that doctor. The doctor was irritable, the impression is that I came to her house, maybe because of insurance. You could tell me right away that you don’t accept. Moreover, she didn’t even conduct an examination, she referred me to 10 tests and sent for an additional examination. She answered in an irritable tone to all my questions. Besides, the appointment to this doctor costs 500 UAH, a higher degree, it is probably better to consult by a more friendly doctor. I will not come to the second appointment, of course, the impression is negative.
Yana
Dnepr, 17.03.2020 Show answer
Evaluation:
Hello, Yana. Thank you for dialogue with the Quality Control Unit. The opinion of our real patients is important for us. We try to provide comfortable conditions and proper service for all patients of the clinic, including the insurance line. If a specialist is not suitable at the psychological level, the clinic always has the opportunity to change the doctor. In any case, if you felt uncomfortable while visiting the clinic - we apologize. You received more detailed information by telephone. We are always ready to help, stay healthy.
Service Quality Control Department
Doctor Legostayeva Alyona Aleksandrovna is a wonderful specialist. I am very pleased with her. Everything is clear and without the fluff. Highly recommend! However, the thing which is unclear to me is the procedure of payment for visiting the doctor. Why should I pay extra 300 hrivnyas to be allowed to come to the doctor in order to learn what is wrong with me? I have already paid 350 UAH at the very beginning. Money is not a problem, I just wonder about such cupidity. The good thing is that they didn’t take money for protective shoes and visiting the toilet. It is unlikely that I visit this clinic again.
Sergey
Odessa, 13.03.2020 Show answer
Evaluation:
Hello, Sergey. Thank you for the dialogue with the Quality Control Service and your kind words about our doctor. Our clinic provides fee-based medical services, the payment is effected in accordance with the approved price-list and on a voluntary basis. The doctors consult the patients both during primary consultation and return visits. Within the return visit, the doctor interprets the results of laboratory or instrumental tests, establishes final diagnosis and suggests treatment options, the same as in your case. We are always ready to help, stay healthy.
Service Quality Control Department
This was my first visit to On Clinic, Yelena Viktorovna is a wonderful doctor! I had problems with my stomach for the first time in my life and it frightened me a lot. The first doctor, in another clinic, could not help me; however, my problem was not so serious as it turned out. Yelena Viktorovna referred me at once to make all tests (nothing extra). Based on the test results, she prescribed treatment and some food restrictions. All medications were scheduled subject to the quantity and duration. Yelena Viktorovna left me her phone number. So I could always contact her in Viber for small matters regarding the drugs, and this was very comfortable. The problem was solved and I was excited. I visited Yelena Viktorovna on the recommendation. Now it is my turn to recommend her. When necessary, I will definitely come to this doctor again.
Аnnа
Odessa, 27.02.2020 Show answer
Evaluation:
Hello, Аnnа. Thank you for your positive feedback. Visiting the clinic on the recommendations is a safe and proven method how to receive high-quality medical care. We are glad that you found the doctor in the person of our specialist whom you could entrust your health and remained satisfied with the result. We would like to mention that absolute recovery is a team work of a specialist and a patient, as the laborious and persistent observance of doctor’s instructions is one of the main components of effective treatment. We are always ready to help everybody who would come on your recommendations. Stay well and healthy.
Service Quality Control Department
I want to leave a positive feedback about gastroendoscopy specialists. I can’t say that I received pleasure from this procedure, but the discomfort was minimal. I used to do this procedure at the medical center "L +", the comparison is clearly in favor of the specialists of "On clinic".
Yevgeniya
Kharkiv, 18.02.2020 Show answer
Evaluation:
Hello Yevgeniya. Thanks for the positive feedback. We are pleased that the visit to our clinic was productive and as comfortable as possible. We want to note that gastroscopy, without exaggeration, is an important diagnostic tool. Information the doctor receives is of great value for a further treatment plan. We are always happy to help if necessary and wish you good health.
Service Quality Control Department
Many thanks to Dr. Korotkikh O.S. for the best esophagogastroduodenoscopy in my life. The doctor is very attentive, careful. Everything went very quickly, he explained everything in simple terms, not in medical ones. I advise everyone to visit this wonderful doctor.
Svetlana
Kharkiv, 12.02.2020 Show answer
Evaluation:
Hello Svetlana. Thank you for your sincere feedback and kind words. Korotkikh Olga Sergeyevna is a highly qualified specialist and you could see yourself her professional qualities. We want to note that, without exaggeration, a gastroscopy is an important tool for making a diagnosis. The information that the doctor receives is of great value for the further treatment plan. We are always happy to help if necessary and wish you good health.
Service Quality Control Department
I want to leave my feedback about the gastroenterologist Shkandt Tatyana. She is the most gastroenterologist I have ever met. After unsuccessful treatment with two other doctors in other private clinics, I went here hopelessly. I thought they would again diddle out of my money and "treat a little" only to make patients come back. With my reflux, previous doctors brought me to a state close to asthma. It was terrible. Tatyana immediately took me seriously. The main thing that none of the doctors did before her was that I was prescribed a competent diagnosis, according to the results of which the correct drugs were prescribed. As a result, an asthmatic cough passed quite quickly, a lump in the throat and a general condition allows you to live a full life. It is a pleasure that there are still such doctors who work with such dedication, are focused on the result and really want to cure you. Naturally, I will recommend such a specialist to everyone. Nowadays it is very rare to find a doctor who treats but does not cure for profit. Thanks to Tatyana for such a professional approach!
Svetlana
Kharkiv, 10.02.2020 Show answer
Evaluation:
Hello Svetlana. Thank you for the detailed feedback and appreciation of the work of our specialist. We are pleased that in the person of Shkandt Tatyana Vitaliyevna you have found a doctor who you can entrust your health with. Also in the treatment process, it is very important to follow all the prescriptions of a specialist carefully and relentlessly, because the achievement of the cherished result, recovery, depends not only on the doctor, but also on the patient himself. It is very important for us to receive feedback from our patients because each review helps to improve the quality of medical care. We hope your feedback will be useful to potential patients. We wish you good health and well-being.
Service Quality Control Department
The attitude towards patients could not be worse. On 21.12.2019 I had an appointment at 9.10 a.m. to doctor Frolova E.Yu. and I had acute pain. I was stuck in the waiting room for an hour despite the fact that I warned the administrator that I had diabetes and came in the fasted state in order to do another ultrasound. There were two women behind me who passed without an appointment. I also watched as Frolova walked along the corridor and talked on her cell phone. Standing in the queue, I felt that my sugar was falling down and I could go faint - this is the best case scenario. And only when I demanded to return the money for the appointment, Frolova came out with the words "ok, I will see you." Shame on such doctors! Although I know that excellent reviews have been written on the official page for this "doctor", I feel indignant and do not recommend her. There are many worthy doctors who don’t wear a crown, but treat people.
Dmitriy
Kharkiv, 23.12.2019 Show answer
Evaluation:
Hello Dmitriy. Thank you for the dialogue with the Quality Assurance Service. Patients in our clinic are admitted by appointment for the convenience of patients and in order to avoid queues. Unfortunately, patients have unforeseen health problems, doctors primarily provide assistance to patients with an acute emergency resulting in appointment rescheduling, which was also in this case, the comfort of our patients is one of the priority tasks. Therefore, as an apology, we are ready to provide an additional option of loyalty. You received more detailed information by phone. We are always ready to help, stay healthy!
Service Quality Control Department