Excellent clinic with fine conditions for patients (ranging from parking and interior, ending with modern equipment and highly qualified specialists)! We visited dermatologist Podporinova Z.A. on 12.01.20! I want to thank her very much! I really like this approach and service. I am a physician myself, cardiologist, I have been working at many medical institutions, so I know what the conditions are! In October, my girlfriend and I visited gynecologist (Braslavets Alla Aleksandrovna) and were also satisfied! Thus, I got to know the clinic better and will recommend you! And do it with pleasure.
Konstantin
Kharkiv, 12.01.2020 Show answer
Evaluation:
Hello Konstantin. Thank you for your positive feedback. One of the main principles of the clinic of our Network is the comfort of patients at every stage. It is also important to note that our specialists have a powerful material and technical base at their disposal which contributes to high-quality diagnosis and treatment. We hope that your recommendations will help potential patients decide on the choice of a medical institution and a doctor. We wish health to you and your beloved ones.
Service Quality Control Department
Bad experience after the appointment. I came at my appointed time, I was taken after 20 minutes of my waiting. If I sign up for a specific time, then I also plan it. Further - the results of laboratory tests were promised to be sent by mail in a day, 3 days have passed, they still do not exist. Apparently, there is no communication within the clinic.
Andrey
Sumy, 10.01.2020 Show answer
Evaluation:
Good day, Andrey. Thank you for the dialogue with the Quality Control Service. Comfort for the patient at all stages of the provision of medical services in our medical center is one of the priority tasks. A team of specialists works daily to ensure the improvement of the quality of service. If there are shortcomings in our work, we are always ready to take responsibility and provide additional options for loyalty, which was also in this case. We are always ready to help, we wish you health and good mood!
Service Quality Control Department
Good doctors, terrible timings. I have been visiting this clinic for more than a year and a half. I am satisfied with the medical service, but there is no respect for the patient and respect for his time. Often the appointment starts 10-15 minutes later than it should. This is a human factor and is acceptable for servicing. But during the last few visits, the waiting time increased to 30, and sometimes to 40 minutes (at least in my case). So today I arrived 20 minutes earlier, in plenty of time, so as not to be late and not cause anyone any inconvenience. I waited until the time of appointment, and then another 35 minutes. Thus, having delayed my appointment, the clinic staff actually took out my personal time which I could spend much more interesting than in their lobby. They apologized to me but only after I asked myself for information after a long wait. And that’s all. No compensation. Only apologies and so recently it has been happening more and more often. As if after apologies the situation is back to right. I would like to hear from the clinic management how to behave in such a situation? Regards, Julia P.S. Comments refer not only to the department of dermatology, this field is just in the application form.
Julia
Kharkiv, 10.01.2020 Show answer
Evaluation:
Hello Julia! Thank you for the dialogue with the Quality Assurance Service. To comply with the rules for patient appointments by clinic doctors, we urge strongly patients not to be late for an appointment if possible. This can result in a malfunction of the entire doctor work schedule. In such cases, the administration makes every effort to align the regulation. The schedule of doctors is really busy because only qualified specialists work in our clinic. In case of force majeure situations, please notify the clinic by the center contact phone. In any case, we appreciate the trust of our patients, apologize for the discomfort, an additional option of loyalty was provided as an apology. You received more detailed information by phone. We are always ready to help, we wish you good health.
Service Quality Control Department
I went to the clinic with a problem of a rash on my face (acne). At the beginning of treatment, the doctor, Ekaterina Nikolaevna Manzhula, prescribed an ultrasound scan and a number of tests. After reviewing the results of the examination, she advised me to contact a gastroenterologist, since the HELICOBACTER PYLORI bacterium was found, which provoked the rash. She cured the bacteria. Ekaterina Nikolaevna prescribed me treatment in the form of tablets (antibiotics and a medical line of cosmetics). The treatment lasted 7 months, and I am happy with the result. I also want to add and advise those who have skin problems, who complain of a rash, or other skin diseases. Do not self-medicate, and do not spare your money and time, contact a dermatologist. I want to express my positive impression about the clinic and the girls at the reception, attentive and friendly staff, the clinic's work schedule is convenient, all tests are taken on the spot. I am also grateful to the doctor-dermatologist Ekaterina Nikolaevna for high professionalism and delicacy in the work. To everyone who is looking for a good dermatologist, I can recommend Manzhula Ekaterina Nikolaevna.
Victoria
Poltava, 26.12.2019 Show answer
Evaluation:
Hello Victoria. Thank you for your detailed feedback. Dermatologists of “ON Clinic Poltava” Medical Center select individual treatment programs for each patient, taking into account the individual characteristics of each one. What you could see for yourself. We agree with you that self-medication can complicate the healing process and lead to complications. We strive to provide qualified medical care in a comfortable environment for each patient. We employ only qualified specialists who have a powerful material and technical base at their disposal. We hope that your feedback will be useful to potential patients. We wish you good health and good mood.
Service Quality Control Department
I had an appointment with doctor Viktoria Igorevna Mangusheva. The doctor gave qualified help. She addressed my need immediately. I recommend this doctor, I was very pleased with the visit.
Liliya
Kharkiv, 21.12.2019 Show answer
Evaluation:
Hello Liliya. Thank you for your positive feedback. We make every effort to provide high-quality medical services to our patients. All conditions have been created for this - the clinics of our network are provided with high-tech equipment, only qualified specialists work for us. We will be happy to help everyone who addresses your recommendations and wish you good health.
Service Quality Control Department
We visited Slyusarenko Victoriya Vitaliyevna. The patient was the 5-year child, the problem was to remove molluscum contagiosum. Everything went perfectly. She is a good doctor and has an excellent approach to patients. We were satisfied. I recommend her to everyone.
Olga
Kharkiv, 09.12.2019 Show answer
Evaluation:
Hello Olga. You were able to see yourself that only qualified specialists work for us, who find an individual approach to each patient. We are glad that the visit to our clinic had a positive atmosphere and left only positive impressions. We are always ready to help everyone who addresses your recommendations. Stay healthy.
Service Quality Control Department
I made an appointment to on clinic, for a consultation with doctor Goncharuk Ye. О. This is the most awful doctor I have ever met, she could tell me nothing about my problem, she only told me to buy plenty of pills in the drugstore, she referred to make loads of tests and as a result nothing helped me. After that, I visited another doctor in the ordinary state hospital and this visit came much cheaper and this doctor cured my problem and told me that I had just muddled my money, because the thing the first doctor had prescribed me was for completely another illness!!! I do not recommend this doctor, moreover, I insist on her dismissal!!! Because of Goncharuk Ye. О., I have now a horrible opinion about this clinic and I will never cross the threshold of this clinic and will not advise it to anybody!!!
Аlinа
Odessa, 27.11.2019 Show answer
Evaluation:
Hello, Аlinа. Thank you for dialogue with Quality Control Service. Our clinic is a part of the international network, all medical and diagnostic processes are built on the principles of evidentiary medicine and controlling documents of the Ministry of health of Ukraine. Every doctor has his or her own opinion, and it s a right of a patient to agree with the doctor’s opinion or not. If you have an alternative opinion of another doctor, we are ready to proceed with our dialogue. We are always ready to help, stay healthy.
Service Quality Control Department
Goncharenko Svetlana Olegovna whom I visited is a professional of her craft. She is a wonderful person, very considerate to her patients and a very competent dermatologist. I recommend to everybody who has dermatology-related problems consult namely Goncharenko S. О. Thank you, On clinic, for this doctor.
Yelenа
Odessa, 03.09.2019 Show answer
Evaluation:
Hello, Yelenа. We understand that dermatological problems create much discomfort in everyday life. That is why it is important to seek for professional aid. Our dermatologists have a comprehensive approach to a patient’s diagnostics and treatment, considering the peculiarities of each client. We are happy to know that you remained completely satisfied with your visit to our specialist. We are always ready to help when necessary, stay healthy!
Service Quality Control Department
I came to ON Clinic on the recommendation of my acquaintances; I had problems with the face, frequent rashes, itching. I was examined during the primary visit, the cause was explained to me. I am very grateful to doctor Zheludkova Nataliya Vasilyevna, I liked her very much as a doctor, she was considerate and scrupulous about my problem, she is a very savvy specialist and pleasant person.
Таmarа
Odessa, 23.08.2019 Show answer
Evaluation:
Hello, Таmarа. Visiting the clinic on the recommendations is a safe and proven method how to receive high-quality medical care. Zheludkova Nataliya Vasilyevna is an experienced and skilled specialist and you could learn it at first hand. We are glad that your visit to "ON Clinic Оdessа" was effective for you. We are always ready to help when necessary and stay healthy.
Service Quality Control Department
I am very pleased with the work of the dermatologist. I have a lot of difficulties with my sensitive skin and many visits to doctors were attempts and failures. I took a wonderful opinion and efficient treatment at ON Clinic. Thank you very much.
Оlgа
Odessa, 16.07.2019 Show answer
Evaluation:
Hello, Оlgа. We are glad that you remained completely satisfied with your visit to "ON Clinic Оdessа". Dermatologists of our clinic select individual treatment regimens for patients considering their peculiarities. Thank you for your reference. Stay healthy!
Service Quality Control Department
Hi I would like to express my gratitude and appreciations for the medical treatment provided by D-r Mostovaja Oksana Antolievna and Shirinskaja Tatjana Nikolaevna. They are both highly professional and experienced medical personnel, always positive and keen to talk with their patients. Thanks for your kindness and support. Mariupol 20.12.2018
Bob
Mariupol, 20.12.2018 Show answer
Evaluation:
Hello, Bob! Thank you for your positive feedback and appreciation of our clinic. We employ only qualified specialists who use modern medical equipment in their work. We wish you good health and always ready to help!
Service Quality Control Department
Почему написано на сайте,что удаляют родинки на лице,а по телефону сказали что нет???
Вика
Kropivnickiy, 02.08.2017 Show answer
Evaluation:
Виктория, здравствуйте! В настоящее время данная услуга действительно не доступна. Информация на сайте будет откорректирована. Спасибо за вопрос, всегда рады оказать помощь в рамках специализации клиники.
Service Quality Control Department