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Feedback about ON Clinic Poltava

The clinic is bordering on fantasy. According to the analyzes, they put the male sex, not the female, respectively, the diagnosis was not written, the material was taken for histology, for three weeks they did not bother to send the results. They sent it on demand, when I called and then with the wrong date for taking the material when they took it. The results line is generally empty. I don’t know how to understand everything. The clinic service has become very bad, despite the fact that I am not a random patient, but I have been going for 7 years.
Tatiana
Poltava, 17.07.2020 Show answer
Evaluation:
Good afternoon, Tatiana. Thank you for the dialogue with the Quality Control Service. We would like to note that the diagnosis is not indicated on the test results forms. To establish a diagnosis based on the results of laboratory tests, it is necessary to consult the attending physician, about which there is a corresponding note in the forms. Other clinic staff is not authorized to comment on any medical documentation. Similar results are not sent to patients by default; the result was sent to you on the first request. We are always ready to help, we wish you health and good mood.
Service Quality Control Department
I turned to “ON Clinic” to the doctor Eroshenko Igor Aleksandrovich for the purpose of treating the prostate, the doctor prescribed medication and procedures (urological laser). At the moment after undergoing treatment I feel much better, I recommend everyone to seek treatment. I want to thank all the doctors and all the staff.
Valery
Poltava, 26.06.2020 Show answer
Evaluation:
Hello Valery. Thank you for your positive feedback. We are pleased that contacting our clinic was effective and efficient for you. We agree with you, our doctors have a comprehensive approach to diagnosis and treatment, and also take into account the individual characteristics of each patient. We are always ready to help if necessary. Be healthy.
Service Quality Control Department
I turned to the urologist - Igor Aleksandrovich Eroshenko. I was worried about the prostate gland. The doctor recommended medications and a comprehensive examination. The treatment took place within 2 weeks, the general condition improved significantly, medications and laser urological procedures also significantly helped. The doctor also prescribed an additional preventive course (for the period of treatment at home). In general, I am satisfied with the treatment. I recommend.
Denis
Poltava, 22.06.2020 Show answer
Evaluation:
Hello Denis. Thank you for your positive feedback. We strive to provide qualified medical care in a comfortable environment for each patient. We employ only qualified specialists who have a powerful material and technical base at their disposal. Thanks to modern treatment methods, our patients have the opportunity to get rid of unpleasant problems effectively and without interrupting the usual rhythm of life. We are always ready to help if necessary. Be healthy.
Service Quality Control Department
This is the second time I apply to “ON Clinic”, I want to note the excellent level of medical care! Responsive and pleasant receptionists, high speed of service. I visited the gynecologist E. Svinchuk. The doctor is attentive, gave a couple of lectures on my questions and fears about hormonal. Having fully studied my complaints, previously submitted tests, she gave the necessary recommendations, reassured and explained the further treatment. This is my best gynecologist. Thank all the staff for their attention and kindness. I was very pleased. Tatiana, Poltava 23.05.2020
Tatiana
Poltava, 11.06.2020 Show answer
Evaluation:
Good afternoon, Tatiana. Thank you for your trust and choice of “ON Clinic Poltava”. One of the main work standards of our “ON Clinic” is the comfortable emotional state of our patients. Therefore, only qualified specialists work for us, modern equipment is used, it is possible to choose the most convenient appointment time. We are pleased to receive feedback from our patients. Always ready to help if necessary, be healthy.
Service Quality Control Department
Hello! I did tests at the clinic, asked if they could send me an electronic copy, at the reception desk they said yes, but you just need to call the call center, they are responsible for this. By calling the phone, the operator told me that she would not be able to send them to me by e-mail, since it is not indicated on my card. I have to go to the clinic and indicate it! A strange organizational approach in a clinic that is not found in any city. Huge request to synchronize the actions of your staff and systems, if you value your customers and are interested in them coming to you more than once. Thanks! P.S. By the way, when filling out a feedback, an email address is required, why not add it to my account and send test results?
Victoria
Poltava, 04.06.2020 Show answer
Evaluation:
Good afternoon, Victoria. Thank you for the dialogue with the Quality Control Service. We would like to note that when visiting the clinic, each patient can leave actual contact information for communication with the clinic, including the email address. The patient's personal health information is confidential, so we cannot use postal addresses from any third party sources. Upon request, the result was sent to you according to an alternative option. We are always ready to help, we wish you health.
Service Quality Control Department
29.05.2020 I was at an appointment with a doctor of ultrasound diagnostics Velichko Irina Alekseevna. I got a positive pregnancy test, but I felt some pain, so I decided to visit professionals. On ultrasound I got to Velichko I.A. The doctor made me several times an abdominal and transvaginal ultrasound, in the conclusion she indicated: a fetal egg 2.8 * 1.6 mm is visualized in the uterine cavity. Short term pregnancy. The threat of termination of pregnancy. In addition, the doctor recommended me to come again after a week. After the ultrasound, I turned to a gynecologist, who sent me to a hospital. 30.05.2020 I went to the first city hospital, where I was told the diagnosis of “progressive ectopic pregnancy”. An hour later, I was operated on. At the time of surgery, it was estimated to be a full sixth obstetric week of pregnancy. From the comments of the doctor who operated, it became clear that a maximum of two days and the pipe would not withstand and burst, it would be difficult to predict how everything would end. Now I have a question: if the ultrasound doctor is not guided, where is the tube, and where is the uterus, why does she work in “ON Clinic”? Patients trust doctors with their lives and health. Let's just imagine that, on her recommendation, I passed another WEEK, how would this story end for me? I want to warn the girls who can get to Velichko I.A. that her competence is in doubt. And I ask that the people who assessed her qualifications and took her to work understand this issue.
Diana
Poltava, 04.06.2020 Show answer
Evaluation:
Hello Diana. Thank you for the dialogue with the Quality Control Service. It is important for us to fully and comprehensively understand each appeal of our patients. To continue the constructive analysis of the situation, we expect the promised medical information from you. Good luck.
Service Quality Control Department
I went to the doctor, gynecologist Svinchuk Elena Nikolaevna, with a thrush. The doctor showed professionalism, an individual approach, asked about the circumstances that could lead to this disease. The doctor calmly, slowly performed a proper examination. I am satisfied with the reception, I received good qualified advice. She is very polite and professional in her field.
Maria
Poltava, 04.05.2020 Show answer
Evaluation:
Hello Maria. Thank you for your positive feedback and a high assessment of the professionalism of our doctor Elena Nikolaevna Svinchuk. A timely visit to a specialist helps to avoid many health problems. We offer quality service and innovative methods of treatment using modern high-tech equipment. We are always ready to help if necessary. We wish you good health.
Service Quality Control Department
I went to “ON Clinic” to visit a gastroenterologist Irina Ivanovna Korotkevich. I was worried about stomach pains. The doctor prescribed me an examination - abdominal ultrasound, fiberoptic gastroduodenoscopy, and tests. After the examination, the doctor prescribed medication for me. At the moment I am still on treatment, but my health has improved, the acute pains are gone. I can recommend the clinic and the doctor as qualified specialists.
Julia
Poltava, 30.04.2020 Show answer
Evaluation:
Good afternoon, Julia. Thank you for your positive feedback and a high assessment of the professionalism of our doctor Irina Ivanovna Korotkevich. The specialists of “ON Clinic” have at their disposal modern equipment and a powerful material and technical base, which allows them to carry out diagnostic procedures and treatment as efficiently as possible. We will be glad to help everyone who applies for your recommendations. We wish you good health.
Service Quality Control Department
I went to “ON Clinic Poltava” to visit a dermatologist V.I. Melashchenko with the problem of removing a mole. Long enough I did not dare to take this step, until I heard about the removal in this clinic using the radio wave method with “Surgitron”. First, the doctor performed an examination under a dermatoscope and assured me that the contours were clear and had no contraindications for removal. During the removal procedure, I felt almost nothing. Everything happened quickly and painlessly. Now I have lost my problem, everything heals quickly. Therefore, when there is a question about the removal, do not hesitate, contact “ON Clinic Poltava”. I recommend !!!
Alla
Poltava, 30.03.2020 Show answer
Evaluation:
Hello Alla. We are grateful for the sincere response and your history of contacting “ON Clinic Poltava”. We agree with you, dermatological problems can cause a lot of anxiety and discomfort. Therefore, contacting a specialist to get comprehensive answers to all questions and possible solutions to the problem will be the most effective solution. Removal of skin neoplasms (moles, papilloma, etc.) in our clinic is carried out using the radio wave method. The procedure is quick, painless and with a flawless cosmetic effect. We are glad to know that under the supervision of our doctor you were able to get rid of a long-standing problem and were completely satisfied with the result. We hope that your recommendations will be useful to all potential patients who have faced similar problems. We wish you good health and well-being.
Service Quality Control Department
Removal of moles is completely painless, I did not feel anything at all + Dr. Manzhula E.N. constantly asked “Does it hurt?”, “How do you feel?” So overall, I'm happy! The only thing is not quite competent call center workers, who gave me completely different prices and numbers, so in fact it turned out much more than they said on the phone.
Ivan Lavryk
Poltava, 23.01.2020 Show answer
Evaluation:
Good afternoon, Ivan. Thank you for your feedback. Manzhula Ekaterina Nikolaevna is a qualified specialist, as you could see from your own experience. Removal of skin neoplasms in our clinic is carried out using the radio wave method. The procedure is quick, painless and with a good cosmetic effect. It is also important that in the future a histological examination of the removed elements is carried out to verify the diagnosis. Please note that the operator provides general information. Detailed information can be announced by the doctor after the profile examination. You have received more detailed information by phone. We wish you good health and good mood.
Service Quality Control Department
I went to the clinic with a problem of a rash on my face (acne). At the beginning of treatment, the doctor, Ekaterina Nikolaevna Manzhula, prescribed an ultrasound scan and a number of tests. After reviewing the results of the examination, she advised me to contact a gastroenterologist, since the HELICOBACTER PYLORI bacterium was found, which provoked the rash. She cured the bacteria. Ekaterina Nikolaevna prescribed me treatment in the form of tablets (antibiotics and a medical line of cosmetics). The treatment lasted 7 months, and I am happy with the result. I also want to add and advise those who have skin problems, who complain of a rash, or other skin diseases. Do not self-medicate, and do not spare your money and time, contact a dermatologist. I want to express my positive impression about the clinic and the girls at the reception, attentive and friendly staff, the clinic's work schedule is convenient, all tests are taken on the spot. I am also grateful to the doctor-dermatologist Ekaterina Nikolaevna for high professionalism and delicacy in the work. To everyone who is looking for a good dermatologist, I can recommend Manzhula Ekaterina Nikolaevna.
Victoria
Poltava, 26.12.2019 Show answer
Evaluation:
Hello Victoria. Thank you for your detailed feedback. Dermatologists of “ON Clinic Poltava” Medical Center select individual treatment programs for each patient, taking into account the individual characteristics of each one. What you could see for yourself. We agree with you that self-medication can complicate the healing process and lead to complications. We strive to provide qualified medical care in a comfortable environment for each patient. We employ only qualified specialists who have a powerful material and technical base at their disposal. We hope that your feedback will be useful to potential patients. We wish you good health and good mood.
Service Quality Control Department
I have been observed in the clinic for the third year. I would like to note the high professionalism of both specialist doctors and the rest of the clinic staff. Separately, I would like to note the high quality of services and their availability, and most importantly, the effectiveness of treatment.
Andrey
Poltava, 13.06.2019 Show answer
Evaluation:
Good day, Andrey. Thank you for choosing “ON Clinic Poltava” and long-term cooperation. We agree with you, we employ only qualified specialists who use advanced medical equipment in their work. We will be happy to help if necessary and wish you health.
Service Quality Control Department