Feedback about ON Clinic Kharkiv (m. Pushkinska)

I have visited gynaecologist department and I was very pleased with my experience at On Clinic. My doctor 'Dr. Gordienko Tatyana Yurevna' is a very professional doctor..she listens to my problem very attentively and always give me the right advise.She always treat me with tender loving care because she really do care for her patients.I was truly impressed with your nice facility and the caring staff.I have always been very satisfied with the care and attention that I have received. Thank you!
Sumanpreet Kaur
Kharkiv, 04.05.2020 Show answer
Evaluation:
Good day. Thank you for your positive feedback and kind words addressed to our specialist. We are glad that contacting our clinic was effective for you. And also you were satisfied with the result. We agree with you, we employ only qualified specialists who are attentive to each patient. That you could see from your own experience. We are always ready to help and wish you good health.
Service Quality Control Department
Service is good. Doctor very calm and listen to you, everyone should visit at least once in lifetime.
Vadivel
Kharkiv, 23.03.2020 Show answer
Evaluation:
Good afternoon. Thank you for your positive feedback. We are glad that you were satisfied with the result of contacting with our clinic. We are always ready to help if necessary and wish you good health.
Service Quality Control Department
Skorikova S.L. is a good and friendly doctor. She is not only a professional specialist, but she is also a very attentive and friendly person. I recommend this clinic and its specialists to everyone!!!
Oksana
Kharkiv, 17.01.2020 Show answer
Evaluation:
Hello Oksana. Thank you for your positive feedback. We are pleased that in the person of our specialist Skorikova Svetlana Leonidovna you have found a doctor whom you were able to entrust your health with. We will be happy to help everyone who addresses your recommendations and wish you good health.
Service Quality Control Department
I came to the ON Clinic with hemorrhoids problem, I didn’t know any doctors there and by chance (although we all know that the accidents were not accidental), I went to the proctologist Galich Alexander Viktorovich; after the examination, he recommended me to deserterize. I recommend this Doctor (with a capital letter) to everyone. This is a doctor with God-given talent, he is with good hands, everything is clear, fast, competent. Until complete recovery! He is in touch around the clock. It is a great piece of luck to get to such a Doctor. A special thanks for anesthetist and nurse - they are very cool specialists, professionals in their field. Thank you!
Natalia
Kharkiv, 16.01.2020 Show answer
Evaluation:
Hello Natalia. Thank you for taking the opportunity to share your history of contacting our clinic. Minimally invasive methods of treating hemorrhoids, including desarterization, can solve unpleasant problems without surgical intervention, in comfortable conditions and without changing the usual rhythm of life. The most comfortable conditions for the clinic’s stay have been created for our patients, patients are provided with round-the-clock telephone calls with a contact center. We recommend that you do not forget about preventive examinations and wish you good health.
Service Quality Control Department
I, Korneyko Alyona Aleksandrovna, came to the ON Clinic with the delicate problem of hemorrhoids to the doctor Yekaterina Vladimirovna Kutepova. I was provided with consultation and examination at the highest level. Examination was painless. After that, I decided to do the operation. The operation was painless, I felt wonderful. Yekaterina Vladimirovna provided me medical assistance as a high-level doctor.
Alyona
Kharkiv, 16.01.2020 Show answer
Evaluation:
Hello Alyona. Thank you for your positive feedback. Specialists of the medical centers of our network use sparing minimally invasive methods for solving proctologic problems which can improve the quality of life significantly, quickly, painlessly, without hospitalization and a long recovery period. We will be happy to help if necessary. Do not forget about preventive examinations and be healthy!
Service Quality Control Department
During our visit to Z. Podporinova we received comprehensive answers to all questions. The medication was prescribed. The return visit was after 3 days, there are already positive results of treatment. We continue treatment. He is a very attentive, qualified doctor. Many thanks.
Alexandra
Kharkiv, 15.01.2020 Show answer
Evaluation:
Hello Alexandra. We are pleased that in the person of our specialist you have found a doctor to whom you could entrust your health and were satisfied with the result. Thanks for the positive feedback. We wish you good health and stay positive!
Service Quality Control Department
I visited the doctor Shapovalova Alyona Sergeyevna. She made a very good impression on me. She is a very attentive and correct doctor. The examination was carried out gently and delicately, she clarified the health problems of other organs which doctors rarely do. I am very glad that I visited a true professional of her craft. Highly recommended.
Adeline
Kharkiv, 14.01.2020 Show answer
Evaluation:
Hello. Thank you for the positive feedback. Shapovalova Alyona Sergeyevna is a qualified doctor, always ready to provide support and due attention to each patient. We are pleased that visit to our specialist was comfortable and productive for you. We wish you good health and stay positive.
Service Quality Control Department
Excellent clinic with fine conditions for patients (ranging from parking and interior, ending with modern equipment and highly qualified specialists)! We visited dermatologist Podporinova Z.A. on 12.01.20! I want to thank her very much! I really like this approach and service. I am a physician myself, cardiologist, I have been working at many medical institutions, so I know what the conditions are! In October, my girlfriend and I visited gynecologist (Braslavets Alla Aleksandrovna) and were also satisfied! Thus, I got to know the clinic better and will recommend you! And do it with pleasure.
Konstantin
Kharkiv, 12.01.2020 Show answer
Evaluation:
Hello Konstantin. Thank you for your positive feedback. One of the main principles of the clinic of our Network is the comfort of patients at every stage. It is also important to note that our specialists have a powerful material and technical base at their disposal which contributes to high-quality diagnosis and treatment. We hope that your recommendations will help potential patients decide on the choice of a medical institution and a doctor. We wish health to you and your beloved ones.
Service Quality Control Department
Good doctors, terrible timings. I have been visiting this clinic for more than a year and a half. I am satisfied with the medical service, but there is no respect for the patient and respect for his time. Often the appointment starts 10-15 minutes later than it should. This is a human factor and is acceptable for servicing. But during the last few visits, the waiting time increased to 30, and sometimes to 40 minutes (at least in my case). So today I arrived 20 minutes earlier, in plenty of time, so as not to be late and not cause anyone any inconvenience. I waited until the time of appointment, and then another 35 minutes. Thus, having delayed my appointment, the clinic staff actually took out my personal time which I could spend much more interesting than in their lobby. They apologized to me but only after I asked myself for information after a long wait. And that’s all. No compensation. Only apologies and so recently it has been happening more and more often. As if after apologies the situation is back to right. I would like to hear from the clinic management how to behave in such a situation? Regards, Julia P.S. Comments refer not only to the department of dermatology, this field is just in the application form.
Julia
Kharkiv, 10.01.2020 Show answer
Evaluation:
Hello Julia! Thank you for the dialogue with the Quality Assurance Service. To comply with the rules for patient appointments by clinic doctors, we urge strongly patients not to be late for an appointment if possible. This can result in a malfunction of the entire doctor work schedule. In such cases, the administration makes every effort to align the regulation. The schedule of doctors is really busy because only qualified specialists work in our clinic. In case of force majeure situations, please notify the clinic by the center contact phone. In any case, we appreciate the trust of our patients, apologize for the discomfort, an additional option of loyalty was provided as an apology. You received more detailed information by phone. We are always ready to help, we wish you good health.
Service Quality Control Department
I passed the course of treatment with Alexander Viktorovich Galich. I recommend him as an excellent specialist. I underwent such a procedure as deserterization. I feel reborn. Thank you for the professionalism and high level of skill of Dr. A.V. Galich and his team.
Larisa
Kharkiv, 08.01.2020 Show answer
Evaluation:
Hello Larisa. Sparing minimally invasive treatment methods successfully used by specialist Galich Alexander Viktorovich allow you to get rid of unpleasant problems without surgical intervention in conditions comfortable for the patient and without interruption from the usual rhythm of life. We are pleased that under the supervision of our specialist you were able to improve significantly the quality of life. We recommend that you do not forget about preventive examinations and wish you good health.
Service Quality Control Department
The attitude towards patients could not be worse. On 21.12.2019 I had an appointment at 9.10 a.m. to doctor Frolova E.Yu. and I had acute pain. I was stuck in the waiting room for an hour despite the fact that I warned the administrator that I had diabetes and came in the fasted state in order to do another ultrasound. There were two women behind me who passed without an appointment. I also watched as Frolova walked along the corridor and talked on her cell phone. Standing in the queue, I felt that my sugar was falling down and I could go faint - this is the best case scenario. And only when I demanded to return the money for the appointment, Frolova came out with the words "ok, I will see you." Shame on such doctors! Although I know that excellent reviews have been written on the official page for this "doctor", I feel indignant and do not recommend her. There are many worthy doctors who don’t wear a crown, but treat people.
Dmitriy
Kharkiv, 23.12.2019 Show answer
Evaluation:
Hello Dmitriy. Thank you for the dialogue with the Quality Assurance Service. Patients in our clinic are admitted by appointment for the convenience of patients and in order to avoid queues. Unfortunately, patients have unforeseen health problems, doctors primarily provide assistance to patients with an acute emergency resulting in appointment rescheduling, which was also in this case, the comfort of our patients is one of the priority tasks. Therefore, as an apology, we are ready to provide an additional option of loyalty. You received more detailed information by phone. We are always ready to help, stay healthy!
Service Quality Control Department
I want to thank the doctor Shapovalova Alyona Sergeyevna for a high-quality consultation. The doctor was attentive, she listened and gave competent recommendations for treatment. I would also like to thank the administrator Kinash Nadezhda for giving clear and kind consultation and showing me the way to the doctor!
Anastasia
Kharkiv, 19.12.2019 Show answer
Evaluation:
Hello Anastasia. Thank you for your sincere feedback and your unbiased opinion. We are pleased that you were satisfied with the result of visiting our doctor. We agree with you, we employ qualified specialists who are attentive to each patient and also use advanced medical equipment in their work. We wish you good health and well-being.
Service Quality Control Department