Feedback about ON Clinic Dnepr

The clinic meets all patient’s requirements, polite receptionists, they answer all questions. The doctor diagnosed me, told the essence of the problem and prescribed treatment. Very sociable. I was pleased with the service at the clinic. I will recommend it to my friends.
Vita
Dnepr, 07.05.2020 Show answer
Evaluation:
Hello, Vita. One of the main principles of the clinics of our Network is patient comfort at every stage of visiting our clinic. We employ only qualified specialists who use advanced equipment in their work. Thanks for your feedback and kind words. We are always ready to help when necessary and stay healthy!
Service Quality Control Department
Good evening. I came for an appointment with the child, hoping that it would be much more pleasant than in the state clinic. I was wrong. Either the neglect of patients is included in the package of expensive services, or it was a candid camera. At the reception, I filled out a form with the child’s data, and we were asked to wait. We waited. Then we waited more. Then we were shown the way to a doctor who already had my name in conjunction with the child’s patronymic in his database. It turned out that the appointment is not possible until I fill out the form again. Seriously? A person who has passed some sort of selection and who has taken the position of representative of the clinic is not able to enter correctly the name and patronymic into the database?! And the doctor, instead of quiet resolving the issue with the employee, behaves with the patient like a teacher with a negligent student?! Well, I will have the heart to recommend the clinic management to lay the groundwork with employees, otherwise you risk to decrease greatly the number of clients. The appointment was on 04/30/20. The form was completed on the second floor.
Irina
Dnepr, 02.05.2020 Show answer
Evaluation:
Hello, Irina. Our Quality Control Unit made multiple attempts to contact you for your feedback in order to study this case but they were not successful – the subscriber is not available for phone calls. Please contact our Quality Control Unit by calling 0800-50-71-70 (from 10:00 tо 17:00).
Service Quality Control Department
I underwent an examination in your urology clinic. Now I undergo treatment by dr. Demidenko as well as physiotherapy regimen. I am pleased with everything!!! The service is excellent. Nice atmosphere. Wonderful reception staff. I recommend the clinic to my friends. I wish you to improve and not to dump out!
Sergey
Dnepr, 23.04.2020 Show answer
Evaluation:
Hello, Sergey! One of the main principles of the clinics of our Network is patient comfort at every stage of visiting our clinic. We employ only qualified specialists who use advanced equipment in their work. Thanks for your feedback and kind words. We are always ready to help when necessary and stay healthy!
Service Quality Control Department
Hello. I visited OnClinic Dnepr today for the second time. The first time was about a year ago when I suffered from headaches, I was on an ultrasound examination performed by Golovchenko V.I. The doctor conducted an in-depth diagnosis, which lasted about 40 minutes (for comparison, before that it took 15 minutes in another clinic), issued a detailed medical report and referred me to a neurologist. I was very impressed that Vladimir Ivanovich did not just hand out the paper and send me to the profile doctor, but he told in detail why and who should I contact to solve my problem! The cabinet is equipped with very modern equipment, the device displays a color image and, in addition, the doctor displays the image on the opposite plasma - it’s convenient to lie down and see everything with your own eyes without twisting your head! The doctor is very careful and it is immediately obvious that he is experienced. And my big mistake was to neglect his recommendation. Unfortunately, I realize it only about a year later. I managed to visit neurologist today, having the CT results with myself and with the same headaches accompanies now with pain in neck and back. I am very grateful to Vladimir Ivanovich for his recommendation to visit Nadezhda Antonovna. She is a professional of her craft. During the visit, she asked a lot of clarifying questions, studied CT results, examined (no other neurologist has ever examined me so scrupulously), made the diagnosis and gave her recommendation on medication taking. I liked that there were few drugs prescribed and the doctor explained everything per each of them: why to take it, how long and what is the effect. Usually after visiting a doctor I google each drug trying to see it to myself, study the side effects. But in this case, everything was clear to me there was no need to waste time on this. Nadezhda Antonovna gave me confidence that everything would be all right after the treatment regimen. My advice to everybody is not to postpone visit to doctors, especially if your doctor refers it after diagnostics! I recommend ON Clinic Dnepr for 100%.
Marina
Dnepr, 23.04.2020 Show answer
Evaluation:
Hello, Marina. Thank you for your detailed feedback and high opinion about the work of our specialists. Indeed, our clinic employs qualified doctors, who comprehensively approach the diagnosis and treatment of the patients considering the individual characteristics of each patient. It is very important for us to create the most comfortable conditions for each patient, because recovery is directly dependent on the emotional state. Also a good help for the work of specialists is the use of modern equipment and the use of the latest techniques in the diagnostic and treatment process. Thanks to the coordinated work of a team of professionals, we are constantly improving all patient care processes in our clinics. We are glad that you were completely satisfied with the result of your visit to "ON Clinic Dnepr". We are always ready to help when necessary. Stay healthy!
Service Quality Control Department
I want to express my gratitude for quick and qualitative service, for attention and friendliness, for a pleasant and calm atmosphere. Special thanks to Nadezhda Antonovna for her delicacy, attitude and assigned therapy. I can already fell the result. Thank you, people in white coats.
Natalia
Dnepr, 22.04.2020 Show answer
Evaluation:
Hello, Natalia. Thank you for your sincere feedback and cordial words about our doctor Basarab N.А. We are pleased that under the supervision of experienced and skilled specialist Nadezhda Ivanovna you could solve your problem which troubled you, and the most important thing is that you were happy with the result of doctor’s supervision. We are always happy to help within the specialization of our clinic. Stay healthy!
Service Quality Control Department
I want to express my personal gratitude to Demidenko S.V. for the friendly attitude to the patient, professional performance of official duties regarding the implementation of medical and therapeutic procedures, useful medical and preventive advice, which indicates a responsible attitude to the work.
Anatoliy
Dnepr, 17.04.2020 Show answer
Evaluation:
Hello, Anatoliy. Thank you for your positive feedback. We agree with you, we employ skilled professionals who use more advanced methods and equipment in their work. We have also created the most comfortable conditions for each patient allowing to receive quality medical care in a positive atmosphere. We are always happy to help if necessary and wish you good health.
Service Quality Control Department
I came to “ON Clinic Dnepr” to solve my proctological problem. Dr. Aslyaev A.A. In the future I will recommend ON Clinic to all friends and relatives. I was diagnosed with hemorrhoids of stage III with bleeding, the treatment was painless, by radio wave method, at the highest level. I am very grateful to "ON Clinic Dnepr" for treatment, service, attention, I recommend it to everyone. Top level patient service at the reception.
Raisa Nikolayevna
Dnepr, 08.04.2020 Show answer
Evaluation:
Hello, Raisa Nikolayevna. Thank you for your positive feedback and your trust. We are pleased that under the supervision of our specialist you were able to solve a delicate problem. Using gentle minimally invasive treatment methods, our specialists are able to help patients solve proctologic problems without pain, without surgery and in comfortable conditions. We will be happy to help everyone visiting us on your recommendations. Stay healthy.
Service Quality Control Department
I am very pleased to come to a professional in her sphere, to Anna Anatolyevna Rufanova. I underwent non-surgical treatment of hemorrhoids, fissures and fistulas in one session with the help of photocoagulation technology and the surgitron apparatus. I really liked the positive attitude and the inexhaustible optimism that instilled in me faith in recovery. I will recommend you!
Valentina
Dnepr, 07.04.2020 Show answer
Evaluation:
Hello, Valentina. Thank you for your feedback and appreciation of the work of our specialist. Rufanova Anna Anatolyevna is proficient in modern, gentle and effective methods of treating proctologic problems, which, together with the high-tech equipment used at the clinics of our Network, gives an effective result. We recommend not to forget about preventive examinations, we wish you good health and good mood!
Service Quality Control Department
Nataliya Viktorovna Poznyak is a wonderful doctor who is scrupulous about her work and helps to get over the diseases. She treated my chronic tonsillitis. I visited her when I tuned sick in Estonia; the doctor ordered a test for me which immediately diagnosed the disease. There were pills and tonsils rinsing. First I thought that rinsing would be painful, awful and unpleasant but things are nowhere near as awful as they seem. All you need is a cool and professional approach of your doctor and that’s it. Thank you very much!!!
Anastasiya
Dnepr, 06.04.2020 Show answer
Evaluation:
Hello, Anastasiya. We agree that an early visit to a specialist is a key to effective diagnostics and treatment. We are glad that being under the supervision of our specialist Nataliya Viktorovna Poznyak you were able to throw off the unpleasant problem and remain pleased with the result. Thank you for finding a possibility to share your impressions after visiting “ON Clinic Dnepr”. Stay healthy!
Service Quality Control Department
Today my 14 years old niece and I visited ON Clinic to see dermatologist Pankova Yelena Vladimirovna. The child had been in contact with chicken pox carrier and had severe skin rashes. The first thing the doctor told us was that it was not her competence and she had nothing to do with chicken pox; however, when we told at the reception desk about our problem while making an appointment. The doctor was rude and I can hardly call her mindful. The examination was minimal and no medical report was given to us at the end of our visit. We asked for it ourselves on exit and they brought it to us. The medical report contains information about the examination of lymph nodes, pressure measuring, etc. But it did not happen. The child was not even completely examined, her legs had a rash most of all. We were told that rashes looked like measles. Then several minutes later there was another version about red measles and we did test for rubella antibodies. The test was also rather doubtful as the child is vaccinated and apriori she had antibodies for both measles and rubella. We came home without the slightest understanding of whether we had measles or rubella as red measles was open to question in our medical report. The diagnosis is absolutely unclear as these are two different diseases. I feel disappointed. I relied on the references about the experienced doctor; alas, it was money to burn and fallacious hopes.
Alyona
Dnepr, 06.04.2020 Show answer
Evaluation:
Hello, Alyona. Thank you for dialogue with the Quality Control Unit. We would like to note that all doctors have their own vision of tactics in each case. Comprehensive assessment of clinical information as well as laboratory test results is carried out as of the date of examination. In this case, the diagnostic stage was not completed. The fact of parallel existing pathologies cannot be neglected making differential diagnostics more difficult. Consultative medical report as any other medical documentation is issued upon the first demand of a patient, as happened in this case. If this doctor was not yours at a psychological level, you can always change a doctor at our clinic as there are several specialists in the department. In any case, if you felt uncomfortable while visiting our clinic, we apologize for this. We are always ready to help, may you and your relatives be healthy.
Service Quality Control Department
Much obliged to Tatyana Igorevna for qualitative treatment, I am pleased with her work very much! It took me plenty of time to find a proper gynecologist and thanks to ON Clinic I managed to find her, thank you very much!
Lilit
Dnepr, 03.04.2020 Show answer
Evaluation:
Hello, Lilit. Thank you for your positive feedback. Qualitative medical service in friendly atmosphere is one of the main work principles for our network medical centers. Only skilled professionals work with us who use advanced medical equipment in their work. We are always happy to help when necessary. Stay healthy and positive!
Service Quality Control Department
I have faced an unpleasant problem. I decided to visit On Clinic from the advertisement on a board. By a stroke of luck, my doctor was Kudlay Sergey Pavlovich. Delicate examination showed that I had an old rectal polyp. Then there was an operation. I came at the appointed time, it took an hour to perform an operation and after that, I was let go home. The operation was quite painless and comfortable. I was happy that it was done without general anesthesia. The regenerative and recovery process was not completely comfortable but I know to my own cost that it is my peculiarity. But for all that, the doctors and clinic rendered attention and assistance of all kinds to me. Now I feel great. Thank to Sergey Pavlovich and On Clinic!
Ruslan
Dnepr, 02.04.2020 Show answer
Evaluation:
Hello, Ruslan. Thank you for your positive feedback. Proctologist Kudlay S.P. is a true professional, he copes with even the most difficult cases acceptable to treat in the conditions of our clinic. Sparing minimally invasive techniques used in our clinic allow us to get rid of proctological problems without hospitalization, without surgical intervention and without interruption from the usual rhythm of life. We are glad that your visit to our clinic was comfortable and went in a positive atmosphere. We advise you not to forget about preventive examinations and wish you good health!
Service Quality Control Department