Feedback from Dmitriy for 23.12.2019
The attitude towards patients could not be worse. On 21.12.2019 I had an appointment at 9.10 a.m. to doctor Frolova E.Yu. and I had acute pain. I was stuck in the waiting room for an hour despite the fact that I warned the administrator that I had diabetes and came in the fasted state in order to do another ultrasound. There were two women behind me who passed without an appointment. I also watched as Frolova walked along the corridor and talked on her cell phone. Standing in the queue, I felt that my sugar was falling down and I could go faint - this is the best case scenario. And only when I demanded to return the money for the appointment, Frolova came out with the words "ok, I will see you." Shame on such doctors! Although I know that excellent reviews have been written on the official page for this "doctor", I feel indignant and do not recommend her. There are many worthy doctors who don’t wear a crown, but treat people.
Kharkiv, 23.12.2019 Show answer
Hello Dmitriy. Thank you for the dialogue with the Quality Assurance Service. Patients in our clinic are admitted by appointment for the convenience of patients and in order to avoid queues. Unfortunately, patients have unforeseen health problems, doctors primarily provide assistance to patients with an acute emergency resulting in appointment rescheduling, which was also in this case, the comfort of our patients is one of the priority tasks. Therefore, as an apology, we are ready to provide an additional option of loyalty. You received more detailed information by phone. We are always ready to help, stay healthy!
Service Quality Control Department